Booking Conditions.

STANDARD TERMS & CONDITIONS OF BUSINESS


All bookings are made with Alltracks Academy, which is the trading name of Alltracks Limited (“the company” or “Alltracks”). Alltracks Limited is a registered company in England and Wales and the company number is 5999503. The company’s registered office is 3 Egbert Road, Winchester, Hampshire, SO23 7ED, UK.
Your contract will either be with Alltracks or with another supplier of travel services and this will depend on the type of arrangements you book: Your contract will be with the company if it arranges at least two or more of the following services where the services are taken together and where they either cover a period of more than 24 hours or include overnight accommodation:- (a) transport; (b) accommodation; and (c) other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements. For arrangements where the company is the Booking Agent for a supplier, your contract will be with that supplier. The company accepts no responsibility for their actions or omissions. Copies of the contracts with the supplier are available on request from us and Alltracks recommends that you read them before you book so that you are aware of how they may affect your booking.

1. Enrolment:
1.1 To enrol on an Alltracks Academy course/holiday, applicants must complete the booking form and send it with a non-refundable deposit of £400. The company will then send booking confirmation and an invoice. Once this confirmation is issued, the contract with all these conditions will apply (unless the Company is acting as your Booking Agent).
1.2 The company reserves the right to refuse enrolment and in these circumstances, the deposit will be returned in full.
2. Payment Schedule:
2.1 The non- refundable deposit of £400 is payable at the time of booking.
2.2 The reminder of the course/holiday payment is paid in 2 even separate instalments. The dates of these instalments will be shown on the booking confirmation and can be obtained from the company at any time.
2.3 If any instalments/payments remain unpaid after 7 days past the due date of the payment, the company reserves the right to cancel your booking without having to give you any notice. You will be liable for any costs incurred.
3. Prices:
3.1 The company reserves the right to impose surcharges in respect to cost increases incurred by the company. These may include but are not limited to increases related to fuel, airport costs/tax currency or government action (both UK or foreign). If the increase is in excess of 10% of the total course/holiday cost, you can withdraw from the course and the company will issue you a full refund of money paid to the company. However, you must alert the company by writing within 10 days of receiving the increase invoice in order to cancel your place.
3.2 No refunds will be given if currency rates improve.
3.3 Value Added tax has been included in the prices in order to comply with HM Revenue & Customs regulations in force.
4. Amendment:
4.1 If Alltracks is your Booking Agent, your contract with your suppliers may allow them to change your booking details. Where this occurs, the company will ensure that you are promptly notified of any significant changes e.g. to airline flight times and routes, but accept no liability for the changes or costs incurred which may result.
4.2 The company obviously aims to run the course/holiday as advertised. However, occasionally it may be required to amend part of the course/holiday slightly. No refund will be made.
4.3 If the company is unable to offer a significant aspect of the course, you will be offered a refund or alternative which the company, at its sole discretion, deems suitable.
5. Cancellation by Alltracks/Supplier:
5.1 If we are your Booking Agent, your contract with your suppliers may allow them to cancel your bookings. Where this occurs, Alltracks will ensure that you are promptly notified of any significant changes e.g. to airline flight times and routes, but accept no liability for the changes or costs incurred which may result.
5.2 The company reserves the right to cancel a course/holiday. In this unlikely event, you will have the choice of accepting an alternative or a refund of all invoices paid to the company.
5.3 No refund will be issued if the company is forced to cancel, or make significant changes to, the course/holiday due to circumstances out of its control. These circumstances include but are not limited to acts of god, fire, explosion, adverse weather conditions, flood, earthquake, terrorism, riot, civil commotion, war, hostilities, strikes, riots or civil disturbances or acts of government or any acts which leads the British Foreign and Commonwealth Office to advising travellers against non essential travel to the country of travel..
6. Changes by you:
6.1 If, after our invoice has been issued, you wish to change your course/holiday in any way, for example your chosen departure date, the company will its utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing.
6.2 You will have to pay any cost we incur in making the alteration.
7. Cancellation by you:
7.1 If you wish to cancel a course/holiday or leave early, Alltracks will endeavour to do what it can to help you make any arrangements. However, all payments are non- refundable.
7.2 Please note if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
8. Insurance:
8.1 Comprehensive insurance is compulsory for all persons booking on a course/holiday. You must ensure that your insurance is valid for the duration of your course/holiday.
8.2 Your insurance policy must be comprehensive and include sufficient cover, especially regarding cancellation, curtailment, theft, accident, medical, third party, liability for injury to others and death and equipment.
8.3 Proof of insurance is required by the company.
8.4 You should secure your insurance policy at the earliest opportunity to ensure you are covered.
9. Your Behaviour and Responsibilities:
9.1 All clients are expected to behave decently and in such a manner as to not harm the reputation of the company.
9.2 Clients must comply with rules and regulations set by Alltracks Ltd, accommodation providers, ski and snowboard schools and all other suppliers.
9.3 There is zero tolerence policy to illegal drugs.
9.4 The company does not accept responsibility and is not liable for any negligent acts or defaults of any supplier or any other person should you suffer any injury as a result of or in connection with skiing or snowboarding off-piste.
9.5 You are responsible for looking after the accommodation where you live during the course/holiday. You will have to pay a damage deposit of £100 to Alltracks at the time of the final balance payment which will be returned to you after completion of the course, provided no damage has occurred in the accommodation. If damage has been inflicted on the accommodation, all clients who occupied that property are responsible for costs incurred to rectify the damage caused.
9.6 The company reserves the right to remove any client from all aspects of the course/holiday if the company feels a client is behaving in an unacceptable manner. The company will not be responsible for repatriation or any costs the client incurs due to being removed from the course/holiday. No refund will be given if you are removed from the course/holiday due to your behaviour.
9.7 All your property is your own responsibility. You may be able to make a make a claim if the loss suffered is covered under the terms of your insurance policy.
9.8 When booking an Alltracks Course, you must be honest about you level of ski or snowboard experience & ability. If your abilty is incompatible with the rest of the group you may be removed from the training.
10. Medical:
10.1 You are responsible for telling the company of any medical condition that could have any affect on your performance on the course/holiday and any pre existing medical problems/conditions. If your medical condition should change during the course, you must keep the company informed.
10.2 Any medical information you submit to the company will be held in the strictest confidence and the company will abide by all of its obligations under the Data Protection Act and associated legislation.
11. Documentation:
11.1 Each client is responsible for obtaining all required travel documentation. You must have a valid passport and any required visas. It is also your responsibility to ensure these documents are in good order and that you have them with you when necessary.
11.2 The company is not responsible for any costs incurred due to you not having the correct documentation at the right time.
12. Travel Arrangements:
12.1 You are responsible for checking in for all flights and all other travel arrangements in good time and with the correct documentation. The company will not be responsible for any costs incurred to your failure to be there on time or without the required documents.
13. Other Suppliers:
13.1 Many aspects of the course/holiday are run by separate suppliers. This includes but is not limited to accommodation, ski and snowboard tuition, transfers, avalanche awareness courses, first aid courses, off-piste ski guiding. These aspects may be dependent on factors outside the company’s control such as weather and if they cannot run, no refund will be given.
13.2 You must acknowledge that many of the activities offered are inherently risky. The company does not accept responsibility and is not liable for any negligent acts or defaults of any supplier or any other person, company or corporation not directly under its control.
13.3 Some suppliers may request that you sign a release of liability. If you refuse to sign this, you will be excluded from that activity and no refund will be issued.
14. Alltracks Responsibilities & Limitation of Liability:
14.1 The company accepts no responsibility for the actions or omissions of suppliers when it acts as your Booking Agent and as such the rest of clause 14 does not apply.
14.2 Although Alltracks takes all reasonable precautions to prevent accidents or injury, you acknowledge and agree that some of the activities on the course/holiday that you participate in do have a risk of accident and serious injury. Therefore, you will not take any unreasonable risks, and if you do, then you are responsible for your own actions.
14.3 Alltracks will make all reasonable checks that guides and instructors have the appropriate qualifications.
14.4 Alltracks will be under no liability at all if you suffer loss, death or personal injury where there has been no fault of Alltracks or its own employees
14.5 The company accepts responsibility for death, injury or illness caused by the negligent acts and/or omissions of its employees or agents, and its suppliers whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. The company will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.
14.6 The amount of compensation to which you are entitled will be limited in accordance with and/or in an identical manner to:
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. The company is to be regarded as having all benefit of any limitation of compensation contained in these or any other conventions.
14.7 The company do not accept responsibility for unusual and unforeseen circumstances beyond our control and the consequences of which could not have been avoided even if all due care had been exercised or could not be foreseen or forestalled.
15. Complaints:
15.1 Any complaints or suggestions about the course/holiday should be made to the senior company representative in resort and every effort will be made to reach an amicable solution.
15.2 If an amicable solution cannot be agreed, you should complain in writing, within 28 days of the course/holiday ending, to the company office.

ALLTRACKS Limited
3 Egbert Road, Winchester, Hampshire, SO23 7ED, UK
info@alltracksacademy.com
Tel: 01962 864 203
Int: +44 1962 864 203